Frequently Asked Questions

 No, it won't. We believe in health equity and making the best possible service and exceptional care accessible and affordable to everyone.

• Competitive Price Guarantee: You won't pay more for your current prescriptions by switching to Pillars.
• Coverage Optimization: Our expert pharmacists will review your current coverage and assist with copay p, applying for Special Authority, and PharmaCare Income Reviews to ensure you receive the best possible financial assistance available.

 We keep your wait as short as possible. We pride ourselves on being able to effectively triage prescriptions so you can get your medications when you need them. Whether you're waiting in-store or picking up at a scheduled time, we know your time is valuable and make minimizing your wait our priority.

• Active Prioritization: Urgent needs and in-store pick-ups are prioritized so you aren't stuck waiting.
• Proactive Communication: If any issue arises—such as needing doctor clarification or navigating a drug shortage—we’ll reach out to notify you immediately so you don't make an unnecessary trip.

 No. Transferring your prescriptions from your current pharmacy is quick and painless.

• We Handle the Work: A quick phone call from us to your existing pharmacy takes care of transferring all your active prescriptions, refills, insurance, and billing details.
• Zero Hassle: You don't need to contact your doctor or make extra visits—we manage the entire process behind the scenes.
• Seamless Transition: Enjoy a smooth, uninterrupted switch when you choose Pillars to be your family pharmacy.

 No. Deliveries within Penticton and blister packing services for up to 4 weeks at a time are completely free of charge.

• Free Local Delivery: We bring your prescriptions straight to your door within Penticton at no additional cost.
• Complimentary Blister Packing: Keep your medications organized stress-free with custom blister packs (up to 4 weeks per pack) at zero extra fee.
• Supplements Included at Cost: We are happy to pack any over-the-counter supplements you take right into your blister packs—provided strictly at cost and with no added dispensing fees.

 We will source it for you. We are happy to go above and beyond to help you meet your healthcare needs.

• Extensive Wholesaler Network: By leveraging three different pharmaceutical wholesalers alongside multiple natural health suppliers, we routinely access hard-to-find products that fall outside other pharmacies' reach.
• Proactive Sourcing: If an item isn't on our shelves, our team actively searches our supply network to order it for quick delivery.
• Tailored Solutions: We work directly with you to find suitable, high-quality alternatives whenever supply chain disruptions occur.

 Yes! Whenever possible, we actively support Canadian-owned companies and carry products made in Canada.

• Easy to Spot: Look for the bright red maple leaf on our shelf labels to quickly identify Canadian-made and Canadian-owned items while you shop.
• Supporting Local & Domestic: We prioritize sourcing from Canadian manufacturers and suppliers to support our national economy and bring high-quality domestic products to our community.

 Yes! If your healthcare provider prescribes a medication that isn't commercially available, we prepare custom compounds tailored to the exact dose and format you need.

• Customized Formulations: We prepare a wide range of specialized compounds, including Bioidentical Hormone Replacement Therapy (BHRT), Low Dose Naltrexone (LDN), and customized hair loss treatments.
• Veterinary Compounding: We craft tailored formulations, flavors, and dosage forms specifically for your pets.
• Tailored Strength & Delivery: Whether you need a unique strength, a liquid, or a topical application, we customize the form to ensure you get the exact care ordered by your doctor.

Yes! We offer comprehensive travel consultations tailored to your specific journey.

• Itinerary & History Review: Our pharmacists conduct a thorough assessment of your vaccination history alongside your travel itinerary to recommend precise, location-specific protections.
• Vaccine Prescribing & Administration: We directly prescribe and administer all necessary travel vaccines conveniently right in the pharmacy.
• Virtual Consults for Oral Medications: Need prescription travel medications like antimalarials, antidiarrheals, or altitude sickness preventatives? We offer quick virtual appointments to prescribe and dispense them without hassle.